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BROWSE

HOW-TO GUIDES

No returns or exchanges on any rolled yardage goods. Each order is custom cut to your specified length. All sales are final. No returns or exchanges on any order after 60 days.

Find quick answers to your questions below...

Wholesale / Trade Discount
• Do you offer a discount to the trade?

Order Status
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?

Shipping and Returns
• What is your return policy?
• What is your shipping policy?

International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?

Guarantees
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?

Additional Support
• How do I contact you?

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